Customer Help

Returns can be accepted within 30 days of delivery. We won’t accept after this. To contact us to initiate a return, you must send an email to [email protected] with your order number and photos of the item you want to return.

• All product(s) must be returned in their original packaging and never been used or installed. For larger appliances, you will need to keep the pallet to return the product. If a product is used or installed, or does not have the box and pallet, it cannot be returned.
• All returns are subject to a restocking fee. These fees are dependent on the brand you purchase: 
  – ZLINE: 15% Restocking fee
  – FORNO: 30% Restocking fee
  – Other brands: 40% Restocking fee

• Once an order ships it is subject to a restocking fee.
• If the order is cancelled once shipped, or the delivery refused, or turned around due to the customer not making a delivery appointment, the order will be returned to the warehouse automatically and treated as a return.
• The customer will be refunded net of the restocking fee as listed above

Unfortunately, there is no possibility to change the address once it’s shipped. Please enter carefully your address when you place your order.

• Any product(s) that is not in the original box with sufficient packaging materials
• Any product(s) not accompanied by an order number
• Any product(s) that are not in a resalable condition
• Any product(s) that have been modified or installed
• Accessories are non-returnable

If you need any additional informations about your a product, a brand, shipping or return or your order,  Please chat with us or send us an email at [email protected] We will assure to respond you as fast as we can. 

Yes! Take the time to write us at [email protected], we can put you on a wait list and inform you once it’s back in stock!