Frequently asked Questions
For more information, visit Customer Help page.
All orders averages from 7 to 12 business days.
Returns can be accepted within 30 days of delivery. We won’t accept after this. To contact us to initiate a return, you must send an email to [email protected] with your order number and photos of the item you want to return.
- All product(s) must be returned in their original packaging and never been used or installed. For larger appliances, you will need to keep the pallet to return the product. If a product is used or installed, or does not have the box and pallet, it cannot be returned.
- All returns are subject to a restocking fee. These fees are dependent on the brand you purchase:
– ZLINE: 15% Restocking fee
– FORNO: 30% Restocking fee
– THOR Kitchen: 15% Restocking fee
– Other brands: 40% Restocking fee
The courier will bring it into your home and open the box to check for damages. Please note, this does not include installation or haul away. Some brands offer this delivery like Forno.
We ship from warehouses all over the United states only. Stay tuned for more country to come!
Please send us a message in the ”chat with us” in the icon at your bottom right. We will help you for a replacement or repair.
105-86 Boulevard des Entreprises, Boisbriand
Québec, Canada J7G 2T3
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