Customer Support
Call us toll free
1-844-930-2378
Email us
[email protected]
Warehouse address
105-86 Boulevard des Entreprises, Boisbriand
Québec, Canada J7G 2T3
Frequently asked Questions
For more information, visit Customer Help page.
All orders averages from 12 to 15 business days.
Returns can be accepted within 30 days of delivery. We won’t accept after this. To contact us to initiate a return, you must send an email to [email protected] with your order number and photos of the item you want to return.
- All product(s) must be returned in their original packaging and never been used or installed. For larger appliances, you will need to keep the pallet to return the product. If a product is used or installed, or does not have the box and pallet, it cannot be returned.
- All returns are subject to a restocking fee. These fees are dependent on the brand you purchase:
– ZLINE: 15% Restocking fee
– FORNO: 30% Restocking fee
– Other brands: 40% Restocking fee
We ship from warehouses all over the United states and Canada only. Stay tuned for more country to come!
If your item arrives damaged, please do not accept it and be sure to note the condition on the delivery paperwork. Once you have refused the item, promptly contact us at [email protected]. We will arrange to send you a replacement at no additional cost.